Return and Warranty Policy

Effective from: July 2025

We want you to be satisfied with every purchase. Below is how returns and warranty work on AutoPartsMarket.ae.

Return Conditions

To be eligible for a return, the item must meet all of these conditions:

It hasn’t been used, installed, or tampered with.
It’s in its original packaging with all labels, accessories, and documents.
The return request is made within 2 business days of delivery.
You provide proof of purchase (invoice or order number).

⚠️ Electrical and electronic parts (like ECUs or sensors) can only be returned if sealed and unused. Once opened or installed, they cannot be returned.

Warranty Policy

Parts sold on Auto Parts Market are supplied by independent vendors.
As a result, most parts do not carry a manufacturer or vendor warranty, including both:

Genuine OEM parts (Mercedes, BMW, Toyota, etc.)
Aftermarket parts (Bosch, Valeo, NGK, and others)

If a vendor does offer warranty coverage, it will be clearly mentioned on the product listing.

Items That Cannot Be Returned

Opened or installed electrical/electronic parts
Items that have been used, modified, or damaged
Items missing original packaging or accessories
Fluids, oils, sealants, and other consumables

How to Request a Return

Log in to your Auto Parts Market account.
Go to Order History, choose the product, and click Return Item.
Describe the issue and upload clear photos if requested.
Our representative will inspect the item to confirm it meets return conditions.
Once approved, your refund will be issued to the original payment method within 3–5 working days.

Need Help?

If you’re unsure whether your item qualifies for a return, contact our support team — we’re happy to guide you before you send anything back.

📧 support@autopartsmarket.ae
🕓 Monday – Friday, 9:00 AM – 6:00 PM (GST)