Return and Warranty Policy

Auto Parts Market connects customers with independent automotive spare‑parts vendors. Vendors fulfill orders and issue invoices directly to customers. Returns, replacements, and warranty matters must therefore be handled by the vendor in line with this policy and UAE consumer protection laws.

Vendor Responsibility

Vendors are solely responsible for processing returns, replacements, and warranty claims. An invoice—listing vendor contact details—accompanies every shipment or is emailed to the customer. Customers should contact the vendor first for any product‑related issues. Auto Parts Market audits vendors for compliance but is not a party to individual claims.

Return Conditions

A return is accepted when all the following apply:

- Item is unused, uninstalled, and untampered.

- Item is in original packaging with all accessories and documents.

- Return request is submitted within 7–15 business days of delivery (unless stated otherwise).

- Proof of purchase (invoice and order number) is provided.

Electrical/electronic components (e.g., ECUs, sensors) are returnable only if sealed, unused, and uninstalled. Opened or installed electronics are non‑returnable.

Replacement & Warranty Guidelines

Warranty terms vary by vendor and product. Claims are valid for manufacturing defects or verifiable faults where the part has not been misused or incorrectly installed.

Remedies may include: replacement, repair, or refund/store credit at the vendor’s discretion.

Warranty excludes damage arising from incorrect installation, misuse, environmental exposure, or lack of maintenance. Repairs must be completed within a reasonable timeframe (normally ≤ 7 working days).

Non‑Returnable or Restricted Items

- Opened/installed electrical parts

- Items modified or tampered with

- Items missing original packaging/components

- Custom or special‑order items

- Fluids, lubricants, sealants, and other consumables

Return Process

1. Contact the vendor using the details on the invoice.

2. Provide description of the issue and photos (if requested).

3. Vendor evaluates and confirms eligibility.

4. If approved, vendor supplies return shipping instructions.

5. Vendor inspects the returned item and informs the customer of the outcome.

6. Vendor processes refund, replacement, or repair promptly.

Final Note

Auto Parts Market supports UAE consumer rights. We monitor vendor compliance and assist with escalated disputes. Customer feedback helps us uphold service quality.