Return and Warranty Policy

Return & Warranty Policy

Effective from: July 2025
Last updated: March 2026

We want you to be satisfied with every purchase. Below is how returns and warranty work on AutoPartsMarket.ae.

Return Conditions

To be eligible for a return, the item must meet all of the following conditions:

It has not been used, installed, or tampered with
It is in its original packaging with all labels, accessories, and documents
The return request is made within 2 business days of delivery
You provide proof of purchase (invoice or order number)

⚠️ Electrical and electronic parts (such as ECUs or sensors) can only be returned if sealed and unused. Once opened or installed, they cannot be returned.

Return Shipping Charges

Approved returns are subject to a flat return handling fee of AED 30 across the UAE.

This fee covers collection and logistics handling
The amount may be deducted from your refund or charged separately, depending on the case

Important Notice – Non-Refundable Items

Some products are marked as “Non-Refundable” on the product page.

These items cannot be returned, in accordance with the supplier’s policy
This information is clearly displayed before purchase

By placing an order, you acknowledge and accept the return conditions, including that certain products may not be eligible for return.

Warranty Policy

Parts sold on Auto Parts Market are supplied by independent vendors.

As a result, some parts may not carry a manufacturer or supplier warranty, including:

Genuine OE parts (e.g., Mercedes, BMW, etc.)
Aftermarket parts (e.g., 888, MAX PARTS, BLUE PRINT and others)

Each warranty request is reviewed and processed individually with the supplier.

Items That Cannot Be Returned

The following items are not eligible for return:

Products marked as “Non-Refundable” on the product page
Items with delivery time 7–21 days (non-stock items sourced externally)
Opened or installed electrical/electronic parts
Items that have been used, modified, or damaged
Items missing original packaging or accessories
Fluids, oils, sealants, and other consumables

How to Request a Return

Log in to your Auto Parts Market account
Go to Order History, select the product, and click Return Item
Describe the issue and upload clear photos if requested
Our team will review and inspect the request to confirm eligibility

Once approved, your refund will be issued to the original payment method within 3–5 working days (minus any applicable return charges).

Need Help?

If you’re unsure whether your item qualifies for a return, contact our support team — we’re happy to assist you before you send anything back.

📧 support@autopartsmarket.ae
🕓 Monday – Friday, 9:00 AM – 6:00 PM (Gulf Standard Time)