Return and Warranty Policy

Return & Warranty Policy Effective from: July 2025 | Last updated: June 2026

We want you to be satisfied with every purchase. Below is how returns and warranty work on AutoPartsMarket.ae.

Return Conditions

To be eligible for a return, the item must meet all of the following conditions:

It has not been used, installed, or tampered with
It is in its original packaging with all labels, accessories, and documents
The return request is made within 7 business days of delivery
You provide proof of purchase (invoice or order number)

⚠️ Electrical, electronic parts (such as ECUs or sensors, control units) and A/C compressors cannot be returned under any circumstances.

Return Charges

All approved returns are subject to the following charges:

AED 30 flat pickup fee — covers collection and logistics handling within the UAE
10% of the item value — applied as a return handling fee

These charges may be deducted from your refund or invoiced separately, depending on the case. By placing a return request, you acknowledge and accept these fees.

Important Notice – Non-Refundable Items

Some products are marked as "Non-Refundable" on the product page and are strictly not eligible for return. This includes:

Products explicitly marked as "Non-Refundable" at the time of purchase, in accordance with the supplier's policy
Imported or specially sourced items — due to the high cost of international return shipping and the complexity of customs documentation required, items sourced from outside the UAE cannot be returned once dispatched. This applies regardless of the reason for return.

This information is clearly displayed on the product page before purchase. By placing an order, you acknowledge and accept that certain products are non-refundable.

Warranty Policy

Warranty coverage applies only to products that explicitly come with a manufacturer's warranty. If no manufacturer's warranty is stated on the product page, the item is sold as-is with no warranty coverage.

Auto Parts Market does not provide, manage, or guarantee any warranty on parts sold through the platform. All warranty claims must be submitted directly to the supplier or manufacturer. Auto Parts Market may assist in facilitating communication with the supplier where possible, but is not responsible for warranty outcomes, timelines, or resolutions.

Each warranty request is subject to the individual supplier's terms and conditions.

Items That Cannot Be Returned

The following items are not eligible for return:

Products marked as "Non-Refundable" on the product page
Imported or internationally sourced items, due to high return shipping costs and customs documentation requirements
Items with delivery time 7–21 or 14-21 days (non-stock items sourced externally)
Any electrical/electronic parts
A/C compressors
Items that have been used, modified, or damaged
Items missing original packaging or accessories
Fluids, oils, sealants, and other consumables

How to Request a Return

Log in to your Auto Parts Market account
Go to Order History, select the product, and click Return Item
Describe the issue and upload clear photos if requested
Our team will review and inspect the request to confirm eligibility

Once approved, your refund will be issued to the original payment method within 3–5 working days, minus the applicable pickup fee and return handling charge.

Need Help?

If you're unsure whether your item qualifies for a return or warranty claim, contact our support team — we're happy to assist you before you send anything back.

📧 support@autopartsmarket.ae 🕓 Monday – Friday, 9:00 AM – 6:00 PM (Gulf Standard Time)