Delivery Information

Auto Parts Market – Delivery Policy & Information

At Auto Parts Market, we aim to provide a transparent and efficient delivery experience tailored to the unique nature of our platform. As a marketplace featuring multiple independent vendors, each product listed on our website is shipped directly from the vendor’s warehouse to the customer’s location. This delivery policy outlines how delivery times, costs, and order tracking are managed across our platform.

Delivery Time & Cost Calculation

For every product listed on AutoPartsMarket.ae, the estimated delivery time and cost are automatically displayed on the product page. These values are calculated in real-time based on the following factors:

- Distance between the vendor’s warehouse and the customer’s delivery address,
- The size, volume, and weight of the parcel,
- The delivery route and current logistics conditions.

If a customer adds multiple items to their cart from the **same vendor**, the platform will automatically optimize the delivery cost. In such cases, a reduced combined delivery fee will be applied at checkout.

Vendor-Based Deliveries

Each item ordered on Auto Parts Market is fulfilled independently by the vendor who listed it. Therefore, in cases where an order contains products from multiple vendors, each item will be shipped separately and may have distinct delivery times and shipping costs.

This ensures faster dispatch from each warehouse and allows for direct, traceable fulfillment from the responsible vendor.

Order Tracking & Updates

After placing an order, customers can track the status of each individual item directly from their personal profile under the 'My Orders' section. Each vendor is responsible for updating the progress of their respective shipment, including:

- Order acceptance,
- Dispatch and shipping progress,
- Delivery confirmation.

Notifications and status updates will be visible per item, enabling customers to follow the delivery journey of each product separately.

Delivery Support

If customers experience any issues or delays with delivery, they are advised to contact the respective vendor directly. Contact details can be found on the invoice or within the order summary. In the event of unresolved concerns, our platform support team is available to assist with escalations and ensure that vendor obligations are met.

Additional Notes

- Delivery times are estimates and may vary due to external factors such as weather, traffic, or carrier availability.
- Delivery costs are non-refundable once a shipment has been dispatched.
- It is the customer’s responsibility to ensure the delivery address is accurate and accessible during the estimated delivery window.