Privacy Policy

Last updated: October 2025

At Auto Parts Market, we respect your privacy and value the trust you place in us. This policy explains what information we collect, how we use it, and how we keep it safe when you visit or make a purchase through AutoPartsMarket.ae.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect the information we need to process your orders, improve our service, and provide support. This includes:

Your name, phone number, email, and delivery address
Billing and payment details (processed securely by trusted payment partners - we never see or store your full card data)
Order history and transaction details
Device and browser information, IP address, and site usage data collected through cookies and analytics tools including Google Analytics and Umami.io

We do not sell or rent your personal information to anyone.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Calculate delivery costs and times based on your location
Communicate with you about your purchases or support requests
Improve our website’s performance and personalize your experience
Send order updates, confirmations, or (if you choose) promotional messages

You can unsubscribe from promotional emails at any time by following the link in the message or contacting us directly.

3. How We Share Information

We share your information only when necessary to complete your order or comply with the law:

Vendors: receive your order and delivery details to prepare items
Delivery partners: receive your contact and address to deliver orders
Payment providers: securely handle all financial transactions
Authorities: only if required by law, court order, or regulation

We never share your information for advertising or unrelated business purposes.

4. Data Security

We protect your information using encryption (SSL) and secure hosting environments. Access to data is limited to authorized staff and trusted service providers under confidentiality agreements.

We regularly review our systems to prevent unauthorized access, misuse, or loss of your data.

5. Data Retention

We keep your information only as long as necessary to provide our services and meet legal or tax requirements - usually up to seven years.

If you close your account or request deletion, we remove your personal data unless laws require us to retain specific records.

To request deletion or access to your information, email privacy (a) autopartsmarket.ae.

6. Your Rights

You have full control over your personal data. You can:

Access or update your details
Request deletion of your account or personal information
Object to or limit how we process your data
Opt out of marketing communications
File a complaint with a data protection authority if you believe your rights are not respected

We may ask for proof of identity before processing certain requests to keep your data secure.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

Keep your session active and cart saved
Understand how visitors use our site
Improve functionality and performance

You can manage or disable cookies through your browser settings, but some parts of the site may not work properly without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with the new "last updated" date. Continuing to use our website after updates means you accept the revised policy.

9. Contact Us

For privacy questions or data requests, contact us:

Email: privacy@autopartsmarket.ae
Address: Meydan Grandstand, 6th Floor, Meydan Rd, Nad Al Sheba, Dubai, UAE
Office Hours: Monday - Friday, 9:00 AM – 6:00 PM (Gulf Standard Time)